Refund & Returns Policy

1. Introduction

This Refund & Returns Policy applies to orders placed through ladlair.com. We sell home and storage-related products, including picture frames, vases, bathroom storage items, candle holders, decorative boxes, trays, and similar home essentials. Please read this policy carefully before submitting a return or refund request.

2. Return Request Window

You may request a return within 30 days after the confirmed delivery date. The delivery date is based on the carrier tracking record. Return requests submitted after this period may not be accepted unless required by applicable law.

3. Return Authorization Required

Before sending any item back, you must contact us at care@ladlair.com to request return authorization. Please include your order number, the item you wish to return, the reason for return, and clear photos if the item is damaged, defective, or incorrect. Unauthorized returns may be refused or may not be processed.

4. Eligible Return Conditions

Returned items must be unused, clean, complete, and in resalable condition. All original packaging, labels, manuals, accessories, parts, inserts, and protective materials must be included. Items that are used, altered, damaged after delivery, missing parts, or not returned in proper packaging may be refused or subject to a partial refund.

5. Product-Specific Return Standards

For fragile or decorative products such as vases, picture frames, candle holders, trays, and decorative boxes, the item must be returned with sufficient protective packaging to prevent damage during transit. For storage and bathroom organization products, all components, mounting pieces, lids, dividers, or included accessories must be returned together.

6. Non-Returnable Items

We may not accept returns for final sale items, clearance items marked as non-returnable, custom-made or personalized products, used items, assembled items that cannot be safely resold, items damaged by misuse, and products returned with missing parts or inadequate packaging. Custom-made products are not eligible for returns or exchanges unless there is a verified quality issue.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If your item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours after receipt at care@ladlair.com. Please provide your order number, clear photos of the item, photos of the packaging, a photo of the waybill or shipping label, and a brief description of the issue.

8. Return Shipping Costs

If the return is due to customer preference, wrong size, wrong color, change of mind, or an address/order mistake provided by the customer, the customer is responsible for return shipping costs. If the return is due to our error, a verified defect, or confirmed transit damage, we will provide further instructions and may cover reasonable return shipping costs where applicable.

9. Original Shipping Fees

Original shipping fees are generally non-refundable unless the return is caused by our error, verified product defect, or another issue for which we are responsible. If your order received free shipping and the return causes the final kept order value to fall below the free shipping threshold, the original shipping cost may be deducted from the refund where permitted by law.

10. International Returns and Duties

For international orders, customs duties, import taxes, VAT, brokerage fees, and related charges are generally the responsibility of the recipient and are not refundable by UQUADEC TRADING LLC. If a package is refused, unclaimed, or returned due to customs issues, failed delivery, or an incorrect address, related costs may be deducted from any applicable refund.

11. Return Shipping Responsibility

Customers are responsible for ensuring that returned items are packaged securely and shipped with a reliable, trackable service. We are not responsible for returns lost, delayed, or damaged in transit due to insufficient packaging or carrier handling. We recommend keeping the tracking number and shipping receipt until your return is fully processed.

12. Inspection and Refund Approval

After we receive your returned item, we will inspect it to confirm whether it meets the return conditions. If the return is approved, we will process the refund to the original payment method. If the item does not meet the required conditions, we may refuse the return, issue a partial refund, or contact you for further resolution.

13. Refund Processing Time

Approved refunds are usually processed within 7 business days after the returned item passes inspection. Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund to your account. For payment-related details, please review our Payment Policy.

14. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at care@ladlair.com. Orders can only be cancelled before they are packed, shipped, or handed over to the carrier. Once an order has shipped, it must be handled under this Refund & Returns Policy and our Shipping Policy.

15. Contact Us

If you have questions about returns, refunds, damaged items, or order issues, please contact UQUADEC TRADING LLC at care@ladlair.com, +1(906)293-8745, or 411 Newberry Ave, Newberry, Michigan 49868, United States. Any personal information provided during the return or refund process will be handled according to our Privacy Policy.